Your wallpaper order is packed in strengthened cardboard packaging and shipped with free UK standard delivery.
We offer a professional delivery and tracking service using ParcelForce or UPS. To help us ensure your order delivery arrives safely and on time we require a full delivery address including postcode, the name of the recipient and a contact telephone number - (Mobile number is preferable). You will be emailed or text with a confirmation of the delivery address details and a tracking number to monitor the progress of the delivery and view "proof of delivery" details. Please note that for International Deliveries (outside UK Borders) you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
It usually takes from 2 to 3 business days to process and prepare your wallpaper proofs for you to approve. Once you have approved the proofs please allow 7 working days to print and despatch your order. Please allow longer for preparing Ordnance Survey historic wallpaper maps, these were originally hand drawn maps that require careful compilation of multiple map tiles.
If your order arrived damaged or defective, please follow the instructions below and one of our representatives will quickly ship out a replacement.
1. Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
2. Attach your digital photos to an email and send them to: support@redcliffe.co.uk. Be sure to include the full name on the order, order reference number and a brief description of the damage.
3. You will receive an email within 1-2 business days to let you know that your return is being processed.